Weather Clear 21° 19:40 Tuesday, Dec 12

pontarelli limousine service chicago

The Pontarelli Blog


Posted on: October 19th, 2016 by Pontarelli Chicago Limousine Service No Comments

Pontarelli and Duty of Care

The ground transportation is a complex industry, and there are some decisive factors that make the difference between companies: safety, comfort, insurance and licensing. Our obligation is to ensure the safety of our clients, and we put all of our efforts to gain their trust.

Even though technology and innovation are perceived as the most important when booking, clients’ comfort and safety are the pillars of every well-trusted company, especially of a ground transportation one.

In fact, what is the duty of care?

As Kevin Iwamoto, GoldSpring’s Senior Consultant, said, duty of care represents a complex concept, and in the lines below we are going to underline some of the most important aspects of his speech:

  • Duty of care means making sure that a third-party partner (for example, the travel manager) is able to provide safe services no matter the type of travelers and he can report their needs, especially if they are going to a high-risk destination.
  • Duty of care means having a plan in case of emergency, no matter the type of emergency – natural disaster, social unrest, economic collapse. It is the transportation provider’s duty to offer its customers a safe ride.
  • A good communication plan is critical for travelers so that they can know who to contact for different problems. It would be great to make the contact details available without needing an Internet connection.
  • Duty of care means educating your clients through smart communication – apps, web pages, blog posts, Social Media and even more formal policies.
  • Duty of care means having a traveler-tracking program, especially if we are talking about high-risk trips. Even a small change from the established itinerary can affect the client’s integrity and safety.
  • Duty of care means being ready for unexpected situations. It is crucial to know what to do in an event of an emergency situation so make sure travelers have their insurance available. Be prepared to handle a crisis situation so you can offer your clients a hotel room or a plane ticket in case a mass evacuation.
  • Duty of care means having a totally involved team, from professional chauffeurs to HR and management departments. All your team members should share the same values – client’s safety.

For more information, click here.

Pontarelli Chicago is a strong advocate for “Duty of Care”, we consider that a must. We make sure our services achieve the highest standards possible through strict policies.

At Pontarelli Chicago limousine service, our events transportation department has the expertise to help you plan the transportation service for your next meeting. Your department team leader will work with you, focusing on every detail from the concept to the final billing.

We have a dedicated events coordinator, and he will make sure that the transportation to your next event runs smoothly, efficiently, and safely.

Share Button

Also published on Medium.

Pontarelli Chicago Limousine Service

Toll Free:800 322-5466
Fax: 312 226-1300
Address: 5584 N Northwest Hwy,
Chicago, IL 60630

tips chicago shuttle service ground transportation Time is money corporate travel tips chicago restaurants holidays airplane airfare travel tips Chicago overseas safe exercise tipping overseas iphone tips flight chicago limousine services overseas travel fatigue routine travel trends chauffeur advice shuttle service safety travel apps Chicago Limousines airline tips meeting tips business tips limousines Chicago travel hotel accommodations hotels business flying bus tours traveling with pets things to do in chicago business travel tips international travel tips priorities Chicago wedding transportation deals iPhone for business chicago best restaurants chicago events business travel night on the town howto


  • business travel (64)
  • limousine service Chicago (39)
  • Things to Do in Chicago (37)
  • corporate travel (36)
  • Chicago Limousine (35)
  • travel (24)
  • Chicago limo (22)
  • limo services (21)
  • Travel Tips (17)
  • time management (13)
  • Chicago (13)
  • limousine marketing (12)
  • limousine (12)
  • limo (12)
  • corporate (10)
  • organization (8)
  • Chicago airport shuttle (7)
  • Chauffeur Tips (6)
  • packing (5)
  • networking (5)
  • summer travel (4)
  • Restaurants in Chicago (4)
  • Chicago bus tours (4)
  • Wedding Transportation (4)
  • trending (3)
  • Night on the Town (3)
  • Festivals (2)
  • summer (1)
  • summer vacation (1)
  • trends (1)
  • Duty of Care (1)

  • Archive

  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014

  • Scheduled Events & Meetings

    Scheduled Events & Meetings

    Event Planners

    Use our event planner to streamline the meeting & event planning process. Give us the broad-strokes of your event and we will get to work on the details!

    Group event planner