Duty of Care

Pontarelli and Duty of Care

At Pontarelli, we strive to meet and exceed all your expectations as our valued client and passenger. Within our industry, there are those companies whose standards of quality in the services they offer suffer from lack of good management and adherence to Duty of Care best practices. We have heard all the stories, and understand that a good limo service is hard to find.

The Pontarelli Difference

We have learned a lot from our competitors' mistakes, but we have also learned a good bit from what they do right. Specifically, we've learned that having the right plan in place and carrying it out with care and professionalism is the foundation for any great service, and that is no less true when it comes to corporate ground transportation. That plan involves creating a great experience that begins long before you ever step into the car, and ends long past the point where you reach your destination.

Fully Vetted and Experienced Drivers

Ponterelli only employs drivers with a proven history of quality service within the industry. We require a minimum of two years’ prior experience, and all of our drivers submit to background checks. We also verify their employment histories and driving records. Only safe, dependable, and experienced drivers meet our high and unwavering standards.

Reliable, Comfortable, Late-Model Vehicles

We know that the appearance and performance of our cars reflects on you, and we take seriously the responsibility of representing you well. All cars in the Pontarelli fleet are meticulously maintained and kept spotlessly clean. We don't put any car over five years old on the road, and we retire our vehicles long before they show signs of wear and tear. You will be proud to send Pontarelli to pick up your most important clients or chauffeur your most valued customers.

All our vehicles are completely up to date with their inspections and registrations, and adhere to all state and local laws and regulations regarding vehicle condition and markings.

GPS Tracking and Driver ID

Our in-house mobile app is free to download and offers you the opportunity to track the precise location of your vehicle so you always know where your car is and when it will arrive to meet you. The app also provides a description of the vehicle and photo ID of your driver.


We require all Pontarelli drivers to carry high limits of applicable insurance coverage pursuant to the laws of the state of Illinois and the city of Chicago and outlying areas. We also require them to list our company as an insured entity on those polices. To ensure that you are fully covered and that your needs are fully met in the unlikely event that an accident occurs, we also carry our own blanket policy to cover any shortfalls in our drivers' coverage.


Privacy and Security

At Pontarelli, we take your privacy seriously as well. This is why we employ some of the best and most reliable security measures available, to ensure that your personal and financial data remains safe and confidential. Our IT platform meets and exceeds some of the most rigorous standards for safety and security in our industry. You can rest assured that from the moment we input your data to its transmission to our secured cloud data storage, and for as long as it resides on our systems, your private information will remain private.

We Value Your Feedback

We encourage you to fill out and return your post-ride survey and driver evaluation. Your input allows us to continually improve upon our services and provide you with an even better experience when you ride with us again. Your survey is delivered via our mobile app and is easy to complete and return.

Contact Details

Pontarelli Chicago Limousine Service

Fax: 312 226-1300
Address: 5584 N Northwest Hwy,
Chicago IL 60630