These terms cover all reservations you make with Pontarelli Group Charters, trading as Pontarelli Chicago. When you book with us or use our service, you accept them.
We are based in Chicago, Illinois. We provide professional transportation in the Chicago area and its suburbs, and for customers worldwide, 24 hours a day, 365 days a year. Our services range from airport and corporate to weddings and concerts.
When you are ready to book, we need anywhere from 20 minutes to 3 hours of notice, depending on availability. Our online reservation system needs valid addresses and ZIP codes to give you an instant quote. You can request a quote through the form on our website, which also accepts requests for confirmations and general inquiries.
If your trip changes, you can call, email or text us, or make the change through our website. We staff our offices at all hours, so you can contact us about a change whenever you need to.
How far ahead you should cancel depends on your vehicle:
These windows are general and will change depending on the location of your trip. You can cancel a reservation online on our secured server.
We bill your reservation once your service is complete. We send your receipt for your records the minute we bill you. You can also ask for a receipt through the information request form on our website.
We accept credit cards, direct billing and ACH, and our website’s Downloads section has a credit card form. If you need a different arrangement, we can customize and combine your invoices, and we can bill daily, weekly, bi-monthly or monthly.
Your final amount can differ from your quote because the following items are additional:
We also charge for extra stops and waiting periods, and the price depends on the vehicle type and the location.
Depending on your arriving airport, we can meet you at the curb or in baggage claim. You can also request an airport greeter, who will meet you and assist you to your vehicle. In all cases, your chauffeur will call or text you to arrange a suitable meeting location.
Locally, we serve airports like O’Hare, Midway, and Gary.
We monitor all commercial flights and adjust for delays, and we do not charge extra for delayed flights. Commercial arrivals and departures appear on our dispatch screen, and a satellite feed covers private aviation.
We email you a reminder 24 hours before your reserved time to confirm your reservation. Twenty minutes before that time, you will receive a text or email with your chauffeur’s name, picture, phone number and tracking link. That link lets you see where your vehicle is, so you know how close we are. Status emails also cover your vehicle’s arrival, passenger boarding, and trip completion.
Our free mobile app gives you direct access to your reservations and shows the vehicle description.
Your pet is welcome to join you in our vehicles. We just ask for advance notice, which helps us accommodate them and avoid sending a chauffeur with allergies.
We have been serving customers since 1977. If anything here is unclear, please ask us. After your trip, you can share feedback through a survey in our mobile app. Our office is at 5584 N Northwest Hwy, Chicago, IL 60630. You can reach us at (312) 361-4111 or info@pontarelliischicago.com.
