Staff | Chicago Limousine Service

The backbone of our Limousine Service is the people who serve you – from the customer service representative taking your limousine reservation, to the limo chauffeur meeting your flight, to the limo quality control specialist who ensures a smooth uneventful experience. At Pontarelli Limousine Service we feel that it is people that make the difference

Chauffeurs - Our limousine chauffeurs know that superior service sets us apart from the competition. They pay attention to every detail in a client's itinerary and use their detailed knowledge of local routes and traffic patterns to provide a safe and timely trip. Plus, if you need advice about where to dine, shop or the nearest bagel shop, trust our chauffeurs to make it their business to know the best places in the cities they service.

By maintaining the highest level of accountability for all of our limousine chauffeurs worldwide, we can guarantee your comfort, safety and security. Performance levels are evaluated daily. All Pontarelli limousine chauffeurs undergo extensive and ongoing safety and customer service training. We conduct background checks, examine motor vehicle record reports, and have mandatory drug and alcohol testing.

Customer Service Representatives - Our limousine customer service representatives are highly trained, detail orientated, courteous professionals waiting to serve you. All of our limousine CSRs are familiar with their clients’ needs through the use of detailed profiles within our limousine system. They perform flight checks at the time of reservation and confirm the traveler’s flight information at the time of booking. Let our limousine concierge service tend to your reservations so you don’t have too.

Dispatch and Quality Control Staff - Our team of limousine dispatch and quality control staff are committed to superior limousine services worldwide. They organize the limousine driver’s schedules, assign vehicles, contact limousine chauffeurs, reconfirm limousine reservations and adapt to changes throughout the day to provide seamless service. Each client is advised of the limousine drivers name and cell number 20 minutes prior to pickup via email or a personal courtesy call. Our limousine staff combines organizational skills, technology and with customer service to deliver the performance demanded by our clients.

Meet & Greet - Are you traveling to a city where you have never been before? Do you have groups, lots of luggage or several arriving flights at the same time? Let Pontarelli limousine greet you and help efficiently move you through the airport. Our meet and greet staff is experienced in negotiating local airports, helping with baggage and getting you to your limousine. Your limousine airport greeter is continuously in contact with your limousine chauffeur until you are safely seated in the vehicle and on to the more important portion of your trip.

Sales and Business Development

- With 40 years worth of relationships all around the world, our sales and "Biz Dev" team specializes is maintaining relationship as well as forging new ones.  We are a family owned business and we treat our customers the same way, like family.  With over 100 years of expertise in this department, along with rsome award winning talent, we are proud to have a sales team that is always at our customers' service.  The world of ground transportation has changed drastically over the last few years and there has never been a more important time to communicate the message and difference of corporate chauffeured service to people and businesses all around the world in every country.  If you are interested in learning more about the Pontarelli difference, give us a call or email and ask to speak to someone in our sales and business development department.