Welcome to the FAQ section for Pontarelli

Where we aim to answer your most pressing questions and make your experience with us as smooth and straightforward as possible. Below, you’ll find responses to common inquiries, from booking and cancellations to our pet policy and more. Should you need further assistance, don't hesitate to reach out by phone at 312 361 4111 or e-mail info@pontarelliischicago.com. Now, let’s dive into your questions:

What is Pontarelli's primary service area?

We provide professional transportation globally from our base in Chicago, Illinois, ensuring your journey is seamless wherever it takes you.

What are Pontarelli's operating hours?

Our services are available non-stop, around the clock, every day of the year, and we are ready to assist you whenever you need.

How much notice is needed to book a reservation?

You can book a ride with as little as 20 minutes to 3 hours notice, depending on vehicle availability. Quick and easy!

What is the cancellation policy?

Cancellation times vary: sedans require 3 hours' notice, SUVs 7 hours, and vans and buses 7 days, adjusting based on your travel location for optimal flexibility.

How do I get a receipt?

Receipts are promptly sent out once a reservation is billed, ensuring you have all your journey details for your records.

Why is the amount charged different from the amount I was quoted?

Additional charges such as parking, tolls, airport fees, and overtime may apply, ensuring a comprehensive service tailored to your needs.

Where will I be met at the airport?

Pickup locations vary by airport, offering curbside, baggage claim, or greeter services for assistance, with our chauffeur contacting you for the perfect meet-up.

What if my flight is delayed?

We monitor all commercial flights to adjust for delays, ensuring no extra charges for you. Your peace of mind is our priority.

Are pets allowed inside the vehicles?

Yes, pets are welcome. Letting us know in advance helps us accommodate your furry friends while considering chauffeur allergies.

How can I contact my chauffeur?

Before your pickup, you'll receive all details about your chauffeur, including contact information and a tracking link, for direct and hassle-free communication.

What kind of training do your chauffeurs undergo?

Our chauffeurs complete 1-2 weeks of initial training with continuous education to uphold the highest service standards for your safety and comfort.

I want to make changes to my booking. What should I do?

For any changes, you can easily reach us by call, email, text, or through our website, ensuring your plans are flexible and stress-free.

Is there any charge for an additional stop?

Yes, charges for additional stops vary by vehicle type and location, and they are designed to accommodate your journey's unique needs.

Is there a fee for waiting periods?

Waiting period fees apply, varying by vehicle type and location, ensuring fairness and transparency in every journey.

When do I get charged for my service?

Charges are applied once your service is complete, ensuring every aspect of your trip meets your expectations before billing.