Frequently Asked Questions

Click on any of the questions listed below to read the answer. If you cannot find the answer to your question, feel free to contact us by using the info to the right of the page.

How can I make, change, confirm, or check a reservation?

Our Customers have a number of options for placing reservations. You can view reservations, make reservations, change reservations and cancel reservation via the internet or using our mobile app with the comfort of knowing your submissions will always be reviewed by our customer service representatives. Reservations can be placed, confirmed, changed or canceled over the phone 24 hours a day 365 days a year, we never close. You also have the option of faxing us your reservation details. For group reservations you can email us your passenger manifest which we will then import into our system, using this method allows us to create hundreds of reservation within a few minutes with us verifying all flights with complete accuracy. Travel agencies and corporate travel departments can utilize our GDS integration to send us reservations via Sabre, Apollo, Worldspan and Reardon Commerce.

What is your rate from point A to Point B?

We offer all inclusive flat transfer rates between most major airports and metropolitan areas.

What kind of vehicles do you use?

Our fleet consists of sedans, suvs, limousines, executive vans, mini buses and coaches.

What cities does Pontarelli service?

Pontarelli’s services are available in all major US and International locations.