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We are Apple
Vacation's premier travel agency! |
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Which airline will I
fly with for my Apple Vacation? |
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That will vary
depending on where you are departing from and
your destination.
Apple uses popular
USA 3000 Airlines
for
most of it vacation flights. Additionally, Apple uses other
major
scheduled service airlines available for the flexibility of
daily departures and daily returns.
Click here for more information about
the Airlines we use. |
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Is there a difference
between charter and scheduled air packages? |
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The term "charter"
refers to aircraft used specifically to fly Apple Vacations
customers to many major sun destinations. Our Charter flights are
typically non-stop, and you have more time to enjoy in the
destination. Typically, charter flight times are better, the
package vacation price is less, plus hot meals are served on board
with first run movies and better on-time performance overall.
Plus, you avoid the hassle of connections and subsequent thr%20of%20main_dest_bze_1.jpe) eat of
lost baggage on scheduled service flights. All Apple Vacations
charter flights also offer complimentary in-flight meals and soft
drinks. Another benefit is that your luggage will be removed
quickly from the aircraft and will be ready to board your resort
transfer once you arrive. Apple Vacations strives to make your
vacation experience the best possible, by managing the vacation
process from the time you check-in at the airport, until you
arrive at your resort. We are there to help you along the way
until the time you arrive back home. Apple Vacations also offers
scheduled air packages to every major sun destination. "Scheduled
Air" refers to the transportation portion of your vacation that
includes major airlines with schedules at various times and days
of the week. Apple Vacations offers scheduled air packages from
over 200 cities nationwide to those destinations where we do not
offer non stop charter service; and also to complement our charter
schedules to those destinations where we do offer charter service
but need additional seats due to high demand. Scheduled air
packages give you the most flexibility in departure and arrival
times when traveling to a destination. |
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What is the baggage
allowance for air travel? |
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CHECKED BAGGAGE
ALLOWANCE IS UP TO TWO PIECES TOTALING 44 LBS PER TICKETED
PASSENGER. Carry-on baggage is limited to one bag per person.
The dimensions of the carry-on cannot exceed 45" linear. PLEASE
BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT
CHECK-IN. If accepted, there will be additional charges.
Anyone attempting to check-in excess baggage should arrive at the
ticket counter a minimum of 2 hours prior to departure (3 hours
for Mexicana Airlines), or risk being denied boarding. Infants
under age two do not receive a separate baggage allowance. Apple
Vacations accepts no liability for loss or damage to luggage,
although maximum care will be taken to ensure safe handling.
Regulations are subject to change, so please consult your travel
agent for the most updated information. |
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My child is under 2
years old. Is there anything I should know about traveling with an
infant? |
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Infants under 2 years
of age throughout the duration of their vacation fly & stay free,
but must sit on an adult's lap and do not receive a separate
baggage allowance. Please note that some scheduled airlines
may charge infants for air related taxes and some countries do
charge infant departure taxes. Any such charges (by independent
suppliers or governments) are the responsiblity of the client.
Also, remember to bring your child's state-issued birth
certificate with raised seal as proof of citizenship. |
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What is the price of
AVOK? |
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AVOK is $49.99 per
person for 4 nights or less and $59.99 per person for 5 - 14
nights*. Remember, AVOK is not applicable for groups of 15
or more, cruises or ski packages.
Click
here
for a brief overview of AVOK.
*AVOK is also available for vacations of longer
than 14 nights - please see your travel agent for pricing.
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Is AVOK pre or post
departure coverage? |
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AVOK has 3-part
coverage.
AVOK is a vacation security plan that combines a pre-departure
Cancellation Waiver provided by Apple Vacations which allows you
to cancel for any reason with Post-Departure Travel
Insurance Benefits. In addition AVOK clients are given a best
price guarantee and are able to claim the savings if the exact
same vacation package is advertised for a lower price. Please
note: The penalty portion of your vacation payment is refunded in
Vacation Certificates. The balance is refunded to you in cash or
credit to your credit card. |
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Am I covered by AVOK on
the day of departure, and when does Pre-departure coverage end and
AVOK's Post-departure Tour Guard Travel Insurance coverage begin? |
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Travelers who purchase
AVOK can cancel up until the time of departure. Please note: "No
Shows" are not covered. You MUST notify your Travel Agent (or
Apple) to cancel. Call 1-866-860-2865 if your travel agent
is closed at the time of your departure. AVOK's Tour Guard Travel
Insurance Post-Departure Trip Interruption coverage begins on the
departure date when the travelers are on their trip (i.e. upon
boarding the aircraft). |
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If I purchase AVOK and
do a *name change (not a name correction) do I need to
re-purchase AVOK? |
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Since AVOK is not
transferable to the new booking, the following applies:
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Type of change: |
Need to repurchase AVOK: |
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Name |
Yes |
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Date |
Yes |
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Departure City |
Yes |
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Hotel Downgrade |
No |
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Hotel Upgrade |
No |
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Duration |
No |
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Destination |
Yes |
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What if the number of
traveling clients on a record decreases? |
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The remaining travelers
will be responsible for additional costs incurred as a result of a
change in the per person occupancy rate, unless cancelled
passenger is under 100% penalty. |
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Vacation Certificates
are valid for one year. When does that one year begin? |
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The date of issue.
Vacation Certificates must be applied to a booking before they
expire. However, the travel date can be after the Vacation
Certificate expiration date. |
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If I need to cancel a
trip at the last minute and Apple Vacations is closed, what should
I do? |
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To cancel your trip at
any time, please contact your travel agent as soon as possible.
After business hours or on a holiday when Apple Vacations is
closed, Last Minute Cancellations can call 1-866-860-AVOK (2865).
This number should only be used if your travel agency is closed.
You can leave a message at any point prior to your flight
departure if you choose to cancel, and you will get a full refund
in Vacation Certificates. |
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I already purchased my
vacation, and now the price has gone even lower! How do I take
advantage of Apple's "Best Price Guarantee"? |
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"Best Price Guarantee"
is available only when you purchase the AVOK plan. Have your
Travel Agent call our Customer Service desk, where they will check
for the current price on the identical package that you have
booked. If this price is lower than the booked tour, you get the
better price. It's that easy! |
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What happens if a
participant is deceased? |
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In the event of death,
AVOK will provide for a full cash refund. |
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Can I book just the
hotel portion of your packages? |
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You can book a land
only package to any of our destinations for anywhere from 2 to 14
nights! You can also book air only with Apple Vacations on any if
our non stop charters nationwide. |
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What if I require
assistance or have questions once I arrive in my resort
destination? |
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Your Apple
Representative will greet you at the airport and escort you to
your air-conditioned transfer. At most resorts, your Apple
Representative will host a welcome briefing to acquaint you with
your destination, answer your questions, arrange optional
excursions and ensure that your vacation runs as promised and as
planned. Apple Vacations has over 450 Apple Representatives
in-resort throughout the destinations we service. They are
available to help with any special needs you may have. |
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I would like to do some
souvenir shopping at my destination. What should I know about
Customs Regulations? |
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US Customs currently
imposes an $800 limit per person ($1200 for US Virgin Islands) on
the value of goods you can bring into the country duty-free from
most countries. This amount does vary depending on the particular
country to which you travel. Also, you are restricted from
bringing certain types of goods, (e.g. fresh fruits, vegetables)
back into the country. Ask your travel agent for the latest
details and remember to save receipts for purchases made while on
vacation.
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What do I need to know
about getting married while in resort? |
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If you plan to get
married in your resort destination, be sure to check with the
local tourist office and consulate of the country in which you are
getting married for legal documents that may be required. |
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Will I be able to use
credit cards and travelers' checks at my destination? |
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Master Card, Visa and
American Express cards and travelers' checks are accepted in most
destinations. Most local banks and hotels provide a currency
exchange. |
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What should I do if my
return flight is departing late in the evening? |
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The "Nights in Hotel"
listed on your confirmation/travel voucher indicates the number of
nights that your room has been reserved for you. If your return
flight departs late evening, it is normal for your hotel to
require that you check out of your room at midday. In these cases,
a room MAY be made available for storing hand baggage and for
changing prior to departure. However, this is at the discretion of
the hotel. |
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What does the Apple
Rating beside the hotel name mean? |
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Apple Ratings are based
on the opinions of hundreds of thousands of Apple vacationers who
complete our Vacation Satisfaction Questionnaires. We want your
opinions too, so that we can continue to offer you the best
service and value!
- 6 Apple - A luxurious resort offering the highest standards
and widest variety of dining and amenities
- 5 Apple - An excellent resort with superior first-class
accommodations and guest services
- 4 Apple - A first-class resort hotel or condo with a good
selection of guest services
- 3 Apple - A comfortable hotel or condo with simple
accommodations and public areas
- 2 Apple - A modest hotel or condo with limited choice of
amenities
- 1 Apple - A basic budget hotel or condo with few public
areas or amenities
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What are Golden
Apple hotels? |
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With such a wide range
of fabulous accommodations, choosing the perfect hotel isn't easy.
When you select a Golden Apple hotel, you can be assured
that you've made an outstanding choice! Every year, our
vacationers honor a select group of hotels with our Golden Apple
Hotel Award. This award is given to those hotels who have earned
exceptional ratings on our Vacation Satisfaction Questionnaires,
completed by Apple vacationers upon their return home. Some are
moderate and others deluxe, but all Golden Apple hotels offer an
exceptional standard of quality, service and value.
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Will I have to adhere
to dress codes in resort? |
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Although casual dress
is the standard by day, many resorts have dress code requirements
for dinner. In many cases, "casual yet elegant" dress is suggested
for women. Men are required to wear long pants (excluding jeans),
proper footwear and shirts with collars. the most gourmet
restaurants may require men to wear a jacket. Before you pack, be
sure to check with your travel agent or visit your hotel's page on
our web site for detailed dress code information at your hotel. |
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What is "Value Plus"? |
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With Apple's Value
Plus features, you always get more than what you pay for!
We've teamed up with many of our hotel partners to load extra
value into your vacation package! Refer to the hotel's web page or
brochure description and look for the Value Plus symbol to find
exceptional features like these:
FREE room upgrades
FREE food & beverage credits
FREE full American breakfast daily
FREE or discounted golf greens fees
FREE scuba diving, tours and more
FREE or value priced weddings
FREE Kids - kids play, stay & eat free!
Optional value-packed meal plans
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What are the
requirements for Proof of Citizenship when I travel with
Apple? |
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Proof of citizenship is
required for all US citizens when travelling outside of the
continental US. Requirements may change, so see your travel agent
for the latest details. Married women using a passport or birth
certificate in their maiden name must bring along a copy of their
marriage certificate or risk being denied boarding. Be sure to
carry with you one of the following when you check-in at the
airport:
- Valid US Passport, or
- Original state-issued birth certificate with an affixed or
raised seal AND valid government issued photo ID (i.e. current
driver license)
FAILURE TO COMPLY WILL RESULT IN DENIED BOARDING!
A valid US Passport is the preferred document of citizenship since
it speeds up immigration processing on your return to the United
States.
If you are not a US citizen, contact the consulate of the country
to which you are travelling for current requirements.
PLEASE NOTE:
A valid US Passport is the ONLY acceptable form of Proof of
Citizenship when traveling to these countries:
Costa Rica
Belize
Guadeloupe
Barbados
Tobago
For Barbados, the passport must be valid for 6 months from the day
of arrival. For Costa Rica, the passport must be valid for 90 days
from the date of arrival. |
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Will I need to show
identification when I travel within the US? |
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If you are traveling by
air to Hawaii or to any of the Ski resorts in the U.S., you will
be required to show photo identification when checking in at the
airport. A valid photo driver's license is acceptable. |
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Are there special
requirements when traveling with minors? |
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Minors 17 and under
require an original state-issued birth certificate with an affixed
or raised seal or a a valid passport. We regret that we cannot
accept unaccompanied minors on any of our vacation packages.
Anyone traveling who has not reached 18 on their departure day
will be denied boarding if not accompanied by an adult. See
below for additional information on traveling to Aruba, Dominican
Republic and Mexico. |
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What are the
requirements for minors traveling to Aruba? |
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If traveling with a
guardian other than a parent, a notarized letter in triplicate
from both parents authorizing travel, and a photo ID is also
required. Moreover, the letter should state the name of the person
with whom the child is traveling. A letter is not required if
traveling with only one parent. If the child's last name is
different from the last name of the accompanying parent(s), proof
of parentage is required. Parents name changes must be documented
(i.e. marriage certificate). |
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What are the
requirements for minors traveling to the Domincan Republic? |
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DOMINICAN REPUBLIC
law requires that children under 14 on the day of departure
traveling without either parent have a notarized letter stating
that the parents(s) have given consent for the child to leave the
country. If the child is traveling with only one parent, the
letter is not necessary. If the child's last name is different
from the last name of the accompanying parent(s), proof of
parentage is required. Parents name changes must be documented
(i.e. marriage certificate). If the minor is 14-17 on the day
of departure, they must hold either a valid passport or a valid,
official photo ID along with their birth certificate. |
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What are the
requirements for minors traveling to Mexico? |
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MEXICO law
requires that minors under 18 on the day of departure traveling
without both parents have a notarized letter from the
non-accompanying parent giving consent for the child to leave the
country. If traveling without either parent, a notarized letter
from both parents is required. If one parent is deceased, a copy
of the death certificate is necessary. If the child's last name is
different from the last name of the accompanying parent(s), proof
of parentage is required. Parents name changes must be documented
(i.e. marriage certificate).
Failure to comply with the above requirements will result in
denied boarding.
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How do I book an Apple
Vacation? |
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Apple now has 2 ways
for you to book your dream vacation!
Shop On-Line, then Click and Go!
Use our website to browse Apple's wide array of hotels on the best
beaches in world and choose the perfect destination and resort.
Then, access our new state-of -the-art
"Book It!"
feature, and you can customize your vacation with your preferred
flights and hotel.
See Your Favorite Travel Agent to Book!
You can also contact any travel agent to book your Apple Vacation.
If you don't already have a favorite travel agent, you can select
one from our
on-line listings
of travel professionals who have known us for years!
Enjoy the convenience of shopping at home and the option of
booking on-line, along with the security of an experienced travel
professional to follow up with on any of your questions or
concerns. Personal service via the internet...what could be
better!
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What will be included
on my Apple Vacation? |
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Your package price
includes roundtrip airfare, baggage handling, resort transfers to
and from the destination's airport*, services of an Apple
Representative in-resort, and hotel accommodations, taxes and
gratuities.
When you purchase an All-Inclusive package, all of your meals,
drinks, gratuities, entertainment, and a variety of watersports
are included in addition to the above.
*Airport/hotel transfers are not included in Puerto Rico.
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Can I get the latest
Apple Vacations Sizzlin' Specials e-mailed to me when they become
available? |
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Yes, simply click on
"Get Personalized E-Specials!"
We'll ask you to complete a short vacation profile, telling us
where and when you'd like to go, how long you'd like to stay and a
price range that is comfortable for you. Then when our Sizzlin'
Specials match your personal preferences, we'll e-mail them to
you! When you complete your vacation profile, you'll also be
entered to win a free Apple Vacation for two!
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What should I do if I
have a special request to make for my Apple Vacation? |
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Apple Vacations will
provide the services and facilities of your vacation package as
described in our catalog and confirmed on your invoice. If you
would prefer special arrangements other than those described, such
as adjoining rooms or rooms on a lower floor, special meals or
specific assistance needed, we will be glad to pass on your
special request to the appropriate vendor on your behalf. However,
since these requests lie outside our contracts with our suppliers,
Apple Vacations cannot guarantee that unless otherwise
specified, these requests will be fulfilled. |
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What items are not
included in my Apple Vacation? |
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Unless specified,
wines, liquors, meals, sightseeing and excursions are not included
in the price of your vacation. Passport and visa fees, port and
embarkation fees, laundry, telephone calls, other items and
services of a personal nature, tips to airport baggage handlers
are not included in the price of your vacation.
Departure/immigration taxes, passenger facility charges, September
11 Security Fee and any applicable fuel surcharges are not
included and will be invoiced and collected with final payment. In
some instances, departure taxes or tourist card fees are payable
at the airport on your day of departure or arrival.
Please note: Tourist Cards for the Dominican Republic must be
purchased at your resort airport upon arrival. Hotel taxes are not
included in Bermuda. Energy Surcharges are not included in Nassau
and at The Mill Resort & Suites Aruba. |
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What should handicapped
passengers know about obtaining assistance at the airport or in
their destination? |
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Should you desire any
special service or equipment to assist with a disability, please
let us know in advance so we can advise the air carrier. Although
we will do our best to assist you, Apple Vacations cannot
guarantee the availability of wheelchairs at any airport.
Wheelchair accessible rooms may be requested but cannot be
guaranteed. Standards may vary at different hotels and
destinations, and are not within the control of Apple Vacations. |
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